Our returns policy
We want you to be completely happy with your BabyDrive Cam. Here's how returns and refunds work — in plain English.
Changed your mind? 30-day returns
You have 30 days from delivery to return your BabyDrive Cam for a full refund of the product price — no questions asked. The product must be unused and in its original packaging. This is more generous than the 14-day minimum required under the UK Consumer Contracts Regulations, because we'd rather you buy with confidence. Return postage for change-of-mind returns is paid by the customer.
Faulty or not working in your car?
Contact us first — most setup issues are solved in one message (the most common cause is wireless-only CarPlay, so please check our Compatibility page before ordering).
If your BabyDrive Cam is genuinely faulty, send us a short video showing the issue and we'll make it right: a free replacement or a full refund — no need to post anything back in most cases. Under the Consumer Rights Act 2015 you're entitled to a full refund for faulty goods within 30 days of delivery.
How to start a return
- Email us with your order number and the reason for the return.
- We'll reply within 24 hours with the next steps.
- Refunds are issued to your original payment method within 3–5 business days of approval.
Items damaged in transit
Take photos of the packaging and product within 48 hours of delivery and send them to us — we'll ship a replacement straight away.